Support: How to obtain support for Code Red Technologies products

Before contacting support

• Review the Frequently Asked Question Pages
• Ensure that you are running the latest version of the tools

Support

• Code Red Technologies delivers world class support for our products with nearly 24x7 time coverage since we have engineers both in the UK and USA.
• Support is primarily by email, and your support query goes directly to the engineers developing our products. For details of how to contact us, please see below.
• Support is provided for a set period after the purchase of your product.
• For Red Suite NXP editions this period is 90 days.
• For Red Suite (full product), this period is 1 year.
• During Evaluation of Red Suite, support is provided solely at our discretion.
After this period, you can purchase additional support 1-year at a time.
• Support must be purchased for EVERY license/seat within your organisation.
• To purchase support, visit our support store

Note:

• LPCXpresso (a feature reduced version of Red Suite) is not directly supported by us.
  Please visit the main LPCXpresso website or the LPCXpresso forum for more information.

To contact support

1. Collate your product installation information (Product, Version, Operating System, License type, Debug limit, Activation code) from the product "Help -> Support -> Product Information" menu.
2. Collate full details of the issue you are encountering, including:
   • information on how to replicate the issue (including build options)
   • the MCU that you are targeting
   • the text of any error or warning messages
   • pre-processed source code (for compiler issues)
3. Email the support team with all the above details.

Alternatively, using the "Help -> Support -> Email Code Red Technologies" menu will automatically create an email containing all relevent product information.

Note: Providing full details of your product installation and the issue you are encountering will help us support you quickly.